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Store terms of use
The store lets customers browse available dishes and services and place orders using the prices, quantities, and times shown during final review. Submitted information must be accurate and sufficient to fulfil the order and communicate about it. The site must not be misused or used to access accounts or data belonging to others.
Orders, confirmation, and delivery
Electronic receipt of an order does not by itself mean final acceptance. The store reviews availability, address, and timing before confirming it. Delivery charges, minimum order, area, and time are shown before final submission. The customer is responsible for providing a valid address and phone number and being available at the agreed time.
Changes, cancellation, and refunds
Whether an order can be changed or cancelled depends on its status and whether preparation or purchase of order-specific ingredients has begun. Each request is reviewed according to order status, payment method, and product type. When a refund is due, it is returned through the original payment method where available, and processing time may depend on the payment provider. The store sends the outcome of a refund request and provides a credit note for completed refunds; a review status does not confirm that funds have reached the customer account.
Payments and invoices
Available payment methods and currencies appear during checkout. Electronic payments are processed by the selected provider and the store does not retain full card details. The provider may receive order, amount, currency, email, and billing details as needed to collect payment and prevent fraud. The order number must be used as the bank-transfer reference and a valid receipt supplied when requested. The invoice lists items, charges, discounts, tax, and the amount due or paid.
Meal subscriptions
Each plan shows its meals, price, cycle, and fulfilment choices. Unless expressly stated otherwise, recurring charges are not automatic; the customer prepares each cycle order using available dates. Pausing or cancelling a subscription affects future cycles and does not cancel an order that has already been created.
Catering and event requests
Submitting an event form is a request for review and quotation and is not a confirmed booking. A booking becomes confirmed after both parties agree on details, price, date, and payment and cancellation terms in the store quotation.
Privacy and use of data
Account, order, and contact data is used to fulfil orders, process payment, deliver, provide support, prevent abuse, and meet operational obligations. Hosting, email, payment, mapping, and delivery providers may process data as needed to provide their services, including in other countries under their terms and safeguards. The platform records limited technical information such as request time and network address for security and audit purposes. The store does not sell customer data for commercial purposes.
Location and maps
The platform does not request device location until the user takes a clear action and grants browser permission. When location or address search is used, coordinates or the search phrase may be sent to Google Maps to display the map and to OpenStreetMap/Nominatim and BigDataCloud to match the address and validate the country where needed. The platform stores the selected coordinates, accuracy, and address with the delivery address to fulfil the order. An address can be entered manually without sharing device location, and each provider is governed by its own terms and privacy policy.
Session cookies and security
The platform uses necessary session cookies for sign-in, form protection, cart state, and language and currency preferences. These cookies are not used for behavioural advertising. Customers should sign out on shared devices, and a session may be ended or require sign-in again when a security risk is detected or it expires.
Retention and data requests
Data is kept for as long as necessary to operate the store and address disputes, financial and regulatory obligations, and security needs. Customers may contact the store to request access, correction, or deletion where deletion is permitted. Identity verification may be required before fulfilling a request.
Food safety and allergens
Products may be prepared in an environment that handles nuts, gluten, dairy, eggs, sesame, and other allergens. Allergies must be disclosed before ordering, and customers with severe allergies should contact the store directly rather than relying only on order notes. Products should be stored and consumed according to store instructions.
Complaints and contact
For an enquiry or complaint, use the contact details published by the store and include the order number where applicable. The store team reviews the request and replies using the supplied contact method. These policies may be updated when services or requirements change, and the version and effective date appear on this page.
Contact the store team before ordering if you have questions about cancellation, payment, or allergens.
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